We have a user who is running FTR Gold, and we attempted to put the newest free FTR player on her machine. She is attempting to access data on a FTP server and when the free player launches she receives "Explorer.exe has caused a fatal exception". This happens everytime she clicks on a time stamp from lognotes and the player launches.
1) Is the free player and FTR Gold able to run on the same machine, or should I remove the free player and only use the gold?
2) Any suggestions what would be causing this?