Hi there,
We recently installed a warehouse server for the first time and we’re trying to serve files from a share on a Windows Server 2012 R2 server. We can synchronize everything fine, but when we try to open the files from TheRecord Player we get an error:
Open
An unknown error has occurred. (E0D1A00A)
System.Runtime.InteropServices.COMException (0xE0D3A005): Unable to locate a suitable way to load the given file.
at FTR.Interop.FoundationObjectInterfaces.ITREContentFileFactory2.CreateFromXmlDirector(String xml, TRERepositoryDirector pDirector)
at FTR.Warehouse.ContentFinder.Retrieve(ITRESearchResult result)
at c.a(d A_0)
When you press OK it will re-prompt with that same error message for each session the recording has. After it has errored for each session, it will display another error:
Open
An unknown error has occurred. (E0D1A007)
The second error has no information in the details panel.
In Windows Event Viewer I get an error in the FTR log:
FTR.Warehouse.ContentFinder: Error retrieving results Unable to locate a suitable way to load the given file.
I don’t see any errors on the FTR Warehouse Server’s log.
Versions:
TheRecord Player version: 5.6.2
TheRecord Manager – Warehouse Client: 5.6.1
TheRecord Manager: 5.6.0
TheRecord Manager – Warehouse Server: 5.6.1
FTR Reporter: 5.6.1
I can pull up the recordings if I use the UNC path as the search folder.
I can pull up the recordings if I use the share FTR warehouse makes during installation.
I can pull up the recordings if I use a share on another server that is running Windows Server 2012.
At first I thought it might be having problems since we use DFS to point to the share, but using a separate share pathed directly to the FQDN of the server results in the same errors.
The account that runs the warehouse services, the account that accesses the shares, and the account I’m logged in as have full permissions to the shares we have the recordings on. I can read/write/modify all files and folders on the shares with the accounts.
I was hoping someone could point me in a new direction on what to check. Thanks in advance for any help or guidance you can give.