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error when recording is started

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The customer recieves the following error when they start recording

 

Insufficient system resources exist to complete requested service 0x800705aa. This on a laptop with DMX 4 connected.

The laptop has 191gb free hard drive space and 8 gb of ram. They are archiving to the network and it shows it is connected.

 

They have a meeting tonight and need to record it.


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