Hi
I am using both TheRecord Payer and TheRecord Manager both at version 5.6.0.0 on a Windows 7 Enterprise
64bit machine.
The issue that I have is when trying to set the destination for the converted files
Saving file
1) Open the required file in TheRecod Player and select the time frame required
2) From the "Save Copy to" button we select "Start the Record Manager"
3) From TheRecord Manager we select Reformat
4) In the Open Content field we select the required file and next
5) Select file type and Destination - C:\dobbia01\Audio Files - and then next
The next window is where encounter the error -
"The work item cannot be created. The path given is not supported (E0D3A006)"
Checks performed
a) I have checked file permissions for the location on the C:\ drive - all OK
Tried saving to a network drive - same error message
c) Used another PC - same issue
d) Had another user do the same process as above on my computer (with their own computer account) - same issue
e) Tried running ProcessMonitor to check for conflicts Email sent to client - none found
The quickest thing to stop this issue is to restart both TheRecord Player and TheRecord Manager.
If anyone has any suggestions on how to resolve this please let me know
Thanks in advance
Andrew
