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FTR Gold Error Message

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Recently we are getting this error message when using FTR Gold: 

 

A program file is missing or the registry is corrupt.  Re-install the FTR program.  (0xe001a021)

 

We've been using this program for over six years with no issues and then suddenly this is occurring.  Any ideas?  I reinstalled the FTR player and it worked fine again.  Then we came in today and we are getting this message again, and the FTR player is missing again but the FTR monitor works and FTR log notes work.

 

Can you help?

 

Thank you.


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