Just recently upgraded our transcription computers and FTR. Unfortunately our computer guru did not check with our court reporter section prior to getting new computers. He purchased Dell latitude E6520 series laptops with no sound card installed, just integrated audio software. We then installed FTR version 5.5 onto the systems and whenever we attempt to run the program we get the following error:
"FTR Gold has been unable to connect to TheRecord Communicator. Linking is unavailable. Please resinstall. (0x80040154)"
If you click the okay button from there, the FTR panel opens up, but a new error box appears.
"An error has occured while creating APC host. The application will terminate. Restart the computer and try again. (0x80040562.)"
I am assuming this is related to the fact that we do not have a dedicated sound card in the computers. My question is simply can this be fixed by using a USB or PCMICA sound card? If so, does it matter which brand. We are trying to figure out the quickest way around this issue as our case files are now sitting collecting dust instead of being transcribed until we can get this software up and running again. Unfortunately going back to one or our old systems is not an option as they have already been turned in.