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No playback from CD or file saved

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I am trying to play an audio cd from my computer and it does not play any audio. I have also tried playing a previously saved .wav file and it has no sound. I know these  have worked before. I updated to the new version 5.6.2 but then uninstalled it and re-installed version 5.4.2. It still did not work. My operating system is Windows 7. Not sure what to do next. We have the Reporter Deck 2.1 (FTR Gold). Please help!!


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