The client left recording on the day before and now the manager wont allow anythin but burning it all. I tried burning anyways but it gives an error. I have tried rebooting and reloading FTR software but to no avail.
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Ftr copy issue
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Warehouse gets confused if the IP of a recorder changes.
We have courtrooms that are not wired for centralized recording so we made carts that we can roll into the courtroom as needed. No remote monitoring is necessary but I would like to put them in the warehouse for warehouse archiving. Since they roam all over the court network (static IPs are designated per floor) we can’t put static IPs and every time DHCP gives a new IP then warehouse *automatically* add the “new” recorder to the warehouse with the IP as the label and leaves the old one in place thus giving me a duplicate with different names. If we are adding computers based on computer name then why does it matter what the IP is?
I have tried rebooting the recorder but that did not remove either recorder.
Any fix for this besides removing both from the warehouse and adding the correct one back in?
This example all THREE highlighted recorders are the same (single) recorder:
Warehouse 5.6.1
Reporter 5.6.1
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Renaming Legacy Media
We have a lot of legacy media that I would like to add at least part of to the warehouse. Is there a way to rename that media to be consistent with the rest (in bulk)?
If so, for media that is already added to the warehouse, is there a way to do this without migrating it out, renaming, then re-migrate it back in (in bulk)?
i.e:
BG Courtroom 1 and Belle Glade Courtroom 1 are the same courtroom. Would like to rename all the media/labels for Belle Glade Courtroom 1 to be BG Courtroom 1
Also when I resave media in Player and change the label for that day it states that LogNote links will break. Is there a way to fix this (in bulk)?
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Reformat Legacy Media
Is there a way to take the legacy format WAV files and convert them to TRM files?
If so, is there a way to do it in bulk?
Manager only gives the option to save Separate Channels for TRM files.
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Fix session from overlap of recording
If a recorder is left recording overnight by mistake then you have a session that overlaps 2 days. There is no session break.
Example: 9/2 the recorder is left on overnight and records 9/3 as well. The session has no break so the session file is saved in 9/2 where it originated. When I open Player and look for the recording from 9/3, it does not exist. If I open 9/2 it loads the media for 9/2 AND 9/3. The media in the folders is properly separated between 20130902 and 20130903 folders. What is the best way to gracefully break that session so that warehouse will properly show it as two separate days?
Warehouse 5.6.1
Reporter 5.6.1
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NAS to SAN archiving
Our setup:
1 main branch (29 recorders) and 4 remotes sites (23 recorders) totaling 52 recorders.
All running Reporter 5.6.1 with warehouse client 5.6.1.
Warehouse enforced archiving sends recording to a NAS device that is located at each site.
Each night a script runs that copies media from each NAS to a SAN at the main site and if older than 6 months the media is removed from the NAS.
2 Warehouse 5.6.1 servers running on server 2008. 1 is for the current NAS media. 1 is for the archived SAN media and lognotes.
Currently
Is there a way to automate/schedule FTR Manager so that it will migrate 6 month old recordings from one warehouse to another? This is how we are doing it now (via scheduled nightly script):
Robocopy \\NAS-Server\FTR_Recordings \\SAN-Server\FTR_Recordings /R:1 /W:1 /E /MOV /MINAGE:180 /IS
Robocopy \\NAS-Server\FTR_Recordings \\SAN-Server\FTR_Recordings /R:1 /W:1 /E
So first it MOVES everything that is 180 days old, then it makes a COPY of everything else that is left.
Then on the SAN Warehouse server I schedule a sync:
"C:\Program Files (x86)\FTR\ForTheRecord\FTR.Warehouse.Synchroniser.exe" -add -trim -processrecordings -processlogsheets -UseTRS
Is there a better way to do either part of that process?
Since the media is removed from the NAS when it is older I schedule a sync without -add:
"C:\Program Files (x86)\FTR\ForTheRecord\FTR.Warehouse.Synchroniser.exe" -trim -processrecordings -processlogsheets -UseTRS
Is there a better way to do that?
Does removing -add actually save any time or should I just leave it in for completion sake?
Is there any automated way to migrate media from one warehouse to another without having to do a sync?
Is there any way to have the Warehouses archive/migrate on a schedule?
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Selectively muting recording input channel
Hello,
Just a thought. did the Reporter 5 take away the feature to selectively mute the input channel?
The old version of the Reporter (don't remember what we use before with Win XP Pro, the version where you can switch between recording / playback UI) allows the operator to mute the channel on the fly. I thought that feature was great. There are times when they (judges/lawyers) just 'reading' out / going through papers and we don't need to hear that.
Now with the new Reporter 5, I don't see that feature, or that I don't know how to access that feature.
I don't know if you would think the same.
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Search Folders
Hi Guys,
We are using the latest player. Is there a way to exclude other audio files (mp3) from being shown in the search folders. The player right now is also displaying audio files that are residing on the mapped drive we have dedicated for FTR recordings. So our user's are getting confused when they open up player and go to a date and see all these other audio files. Please if anyone knows.
Thanks
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Sealing per user groups
When a case is sealed, only the judge that requested it to be sealed is supposed to be able to listen to the sealed section.
How do we restrict per judge if folders are by date? As is, someone who has sealed access (IT Admin) will have to export the sealed portion for them.
We use Warehouse/reporter/monitor 5.6.1 & player 5.6.2
99% of our sealing will be completed after the trial day is finished (we won't know in advance to pre-seal).
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Player won't work with Infinity Foot Pedal plugged in on WIndows 8
Hi everyone!
I recently purchased a new computer with Windows 8. For some reason the application won't open with the foot pedal plugged in and then it won't work if I plug it in after. I have down loaded suggested codecs, updated my computer, and restarted it.
What now??
Also -- the files are FTR.
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Automatically select log note header using VBA
When using VBA to pre-fill log notes the initial note line will not respond to the ENTER key until the cursor has been moved to the next line using some other method. Code:
'set to standard headers
NumberRows = 4
'add any info to the display
While (Not objDisplayInfoRecordset.EOF)
Dim objDisplayInfoLogNote As IFTRLogNote
Set objDisplayInfoLogNote = Window.LogSheet.LogNotesEx.Add(Now)
objDisplayInfoLogNote.NoteItemEx("speaker", flsTextFormatHTML) = objDisplayInfoRecordset.Fields("InfoHeader").Value
objDisplayInfoLogNote.NoteItemEx("text", flsTextFormatHTML) = objDisplayInfoRecordset.Fields("InfoValue").Value
Set objDisplayInfoLogNote = Nothing
NumberRows = NumberRows + 1
objDisplayInfoRecordset.MoveNext
Hitting the ENTER key in the Speaker column has no effect. Hitting the TAB key to move the cursor to the Note column works but still does not respond to the ENTER key. Only once you move to the next row either by using the DOWN ARROW key, by using the TAB key while in the Note column or by using the mouse does the ENTER key begin to be processed. I don’t see what the problem is and the only work-around I can find is to set focus on the next line. Code:
ActiveWindow.Grid.SetCurrentCell NumberRows, 2
The application responds correctly but leaves a blank entry in the log note. I would like to place focus in the first empty line without creating another. Better yet I would like to place focus in the description cell. Code:
ActiveWindow.Grid.SetCurrentCell 1, 2
This works in debug mode but not runtime.
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Error message 0xe097b011
Hello,
I am using TheRecord Player 5.5.1.0 with Windows 7.
I am trying to open a recording from the same set up that was burned onto a CD. On the computer it was burned from the CD was tested before use on another computer and it opened and played from the CD just fine. When trying to open it on a few other computers afterwards, though, FTR would not pull up the files without clicking on "other" and searching for them. They still had the symbol for FTR and the properties says it is a .trs file. When the files are selected, they open and indicate time and the right amount of breaks but when I go to play them, the program says this:
"Unable to access the file. It has not been found. Check that the file exists, and you have permission to access the folder. (0xe097b011)"
Please tell me I can still access the audio. I really need to be able to get to it. Thank you for your time.
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Instalacion monitor FTR player plus
Habia usado el programa para transcriber un juicio y al cambiar de computadora no he podido bajar el monitor para hacer la transcripci[on. Necesito ayuda.
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Just want to say Hello.
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FTR Reporter Blocking Windows Keystrokes?
I have a “wrapper” program that runs with FTR Reporter and I need to capture keystrokes when the user has a log note open but is not recording audio.
In general everything works fine - making a new log note starts capturing keystrokes, closing the log note stops receiving keystrokes, creating a new log note once again starts capturing keystrokes, etc. The problem is related to recording – when I have a log note open and not recording it captures keystrokes and when recording begins it stops capturing keystrokes (as is intended to this point). Once I stop recording however I no longer receive the API callback on a keystroke until I create a new log note (at which point it once again works as intended).
The code is as follows and using the message boxes to “debug” both HookKeyboard and UnhookKeyboard are being called appropriately and the value of KeyboardHandle is never zero. The problem is that once recording has started / stopped KeyboardCallback is never again called until a new log note is created... I would appreciate any input you may have. All I could come up with is that maybe one of the recording related FTR components stops passing keystrokes through.
Public Function KeyboardCallback(ByVal Code As Integer, ByVal wParam As Integer, ByRef lParam As KBDLLHOOKSTRUCT) As Integer
MsgBox("callback")
'If (Code = HC_ACTION) Then
' PicNotRecording.Visible = False
' TmrNotRecordingFlash.Start()
'End If
Return CallNextHookEx(KeyboardHandle, Code, wParam, lParam)
End Function
Public Delegate Function KeyboardHookDelegate(ByVal Code As Integer, ByVal wParam As Integer, ByRef lParam As KBDLLHOOKSTRUCT) As Integer
<MarshalAs(UnmanagedType.FunctionPtr)> Private callback As KeyboardHookDelegate
Public Sub HookKeyboard()
MsgBox("hook")
Try
callback = New KeyboardHookDelegate(AddressOf KeyboardCallback)
KeyboardHandle = SetWindowsHookEx(WH_KEYBOARD_LL, callback, Marshal.GetHINSTANCE([Assembly].GetExecutingAssembly.GetModules()(0)).ToInt32, 0)
MsgBox("KeyboardHandle=" & KeyboardHandle.ToString & ", callback=" & callback.ToString)
Catch objException As Exception
WriteEvent("Error connecting to keyboard" & vbCrLf & vbCrLf & objException.Message & vbCrLf & vbCrLf & objException.StackTrace, EventLogEntryType.Error)
End Try
End Sub
Private Function Hooked() As Boolean
Hooked = (KeyboardHandle <> 0)
End Function
Public Sub UnhookKeyboard()
MsgBox("unhook")
Try
If (Hooked()) Then Call UnhookWindowsHookEx(KeyboardHandle)
Catch objException As Exception
WriteEvent("Error disconnecting from keyboard" & vbCrLf & vbCrLf & objException.Message & vbCrLf & vbCrLf & objException.StackTrace, EventLogEntryType.Error)
End Try
End Sub
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Error launching the open dialog
I have this message coming up when opening The Record Player:
"An error has occurred launching the open dialog. If restarting TheRecord Player does not fix the problem, then please uninstall and reinstall TheRecord Player (0X80070002)
I have uninstalled and reinstalled and I still get the same information.
Then Microsoft asks me to send information about the problem and quotes this: FTR.TREdge.DeviceDetector
Then:
"Description: Stopped working"
"Files that help describe the problem: C:\Users\Admin\AppData\Local\Temp\WER1CC7.tmp.WERInternalM
and C:\Users\Admin\AppData\Local\Temp\WER61A4.tmp.mdmp"
I use the antivirus software program ESET Smart Security and the problem only started since I have had this software installed.
Can you help me with what settings I need to change on my security to allow The Record Player to work? I have downloaded the latest version - still didn't work. I tried installing version 4-something - still didn't work.
Help please - I need this program working.
Thanks, Rawinia
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FTR Player and FTR GOLD
We have a user who is running FTR Gold, and we attempted to put the newest free FTR player on her machine. She is attempting to access data on a FTP server and when the free player launches she receives "Explorer.exe has caused a fatal exception". This happens everytime she clicks on a time stamp from lognotes and the player launches.
1) Is the free player and FTR Gold able to run on the same machine, or should I remove the free player and only use the gold?
2) Any suggestions what would be causing this?
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Free FTR player freezes when you press play
Fresh install of ftr free player configured to use FTP. User launches log notes and clicks on a timestamp and ftr player launches and goes through the searching, and then loading. Once the audio has loaded into the player and the time stamp is displayed in the player and we click on play; the player freezes and stops responding. I have attached a screen shot of the event viewer with the errors. 
This is on a Win7 64 bit machine using free player 5.6.2.0
Sometimes I get msvcr80.dll as the faulting dll
The user is on a corporate network, with some gpo's in place, but has local admin rights.
Can someone explain to me a few things about the ftr free player?
1) I know the app does not buffer audio files, so how does the player work with the audio? Does it download the entire file to cache and then play? If so, where does it store this temp file?
2) Are there any files in the player that use shared windows resources that gpo might deny access to?
3) What is the best practice set up for a user using the free ftr player over FTP?
4) Does the player use any other ports other than FTP?
5) What is the minimum recommended speed for FTP to work properly?
Any advice or tips on setting this up would be greatly appreciated.
Thanks.
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TheRecord Player Cannot Load Content
Our office recently upgraded to new computers with Windows 7. FTR Gold 5.4 was loaded for use. On the new computers, the recorder is unable to load content for playback. I open the log notes and click on a timestamp - the playback panel opens for a brief moment and then vanishes from the screen (also, it is not open on the taskbar). Usually there is no error message, and occasionally I will recieve a message that says the application is not working and needs to close (no specific error message number is shown). Also, I have tried opening the content directly from the file and I've tried opening the player before the log notes. Ultimately, the result is the same. Any suggestions?
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Log Notes w/glossaries
In prior versions of FTR there were the options to create glossaries in order to just click on frequently used words and phrases that would be posted into log notes. With the latest version I don't find glossaries, but word lists. It appears to be same same, however, once I close down a created word list...it's gone. How do I save these, as a created and kept word list? What could I possibly be doing wrong?
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