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error (0X80080005)

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Hi,

I would like some assistance on installing the ftr on my computer.  The following message pops up when I try to launch my ftr:

 

"An error has occurred launching the open dialog.  If restartng TheRecord Player does not fix the problem, then please uninstall and reinstall TheRecord Player. (0X80080005)"

 

This happened another time after a Windows update.  My computer is an ASUS Ultra Slim running Windows7.

 

To install the ftr I clicked on the download button for 5.6.2 AustralianMirror, downloaded the file to my computer and went through the installation steps but the ftr isn't working for me.

Am I missing a step?  Please help.  I am transcribing running courts.

 

Look forward to some ideas.  Thank you.

 

jb


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