After our court reporter was done for the day, she exited out of Log Notes, and opened TheRecorder to do the conversion. Everything was normal, she was able to select the log notes file from that day and it recognized it correctly and showed the correct times for the file. On the last step when it tries to convert, it gives an error message: The hearing tag is not valid. Ensure tags are created using an FTR product and are not edited. (E0DAA2D4)
I have checked the hearing start tag, and the hearing stop tag and everything looks fine as far as I can tell. The court reporter did say she had to correct the case number which was in the Hearing Start tag, but only edited what was in between < > so that it looks like this:
11:07:28 AM <Hearing Start> <14-12345> MP3 file name - DO NOT EDIT THIS NOTE
11:18:07 AM <Hearing Stop>
The Hearing ID contains the case number in regular format like <14-12345> without any spaces before or after. This tag says not to edit, but from my understanding the case number can be edited if need be, which she did.
I don't know any way to correct this error so that it can be processed, any help or insight would be much appreciated.
There isn't any third party software interacting with the files, just FTR Reporter and LogNotes.