I am a network guy and not an FTR user but I hope someone in these forums can provide some information to help us resolve an FTR performance problem. Are there any known issues around using FTR modules over a WAN connection? In particular what sensitivity does FTR have to network latency?
Our situation: We operate a remote (court) recorder at a location that is geographically about 800 km from our data center, or on average 35ms network delay away. The court is using Reporter to record sessions and archive the sessions immediatesly to the data center from the local workstation. Then the users want to use Player and Lognotes to annotate sessions in near real-time so court transcripts can be ready almost immediately after the session is complete. However users experience significant delay (many minutes) in starting the Player/Lognotes session, so the annotation is quite delayed from the live court proceedings. The local technical support for FTR indicate the problem is in the WAN connection. However we do not see congestion in the WAN link, nor do we see any packet drops or other performance indicators of network issues. Other applications do not seem to be similarly affected.
Is there something in the way our courts people are looking to use FTR that requires any other consideration? Is there a lag time between when a session is archived and when it can be retrieved for further use?