Hi, I have had some trouble using "TheRecord Player" software. I downloaded the player and during install received an error message saying that a monitoring system is running and that I needed to close it and then restart my program. I closed what I could and then tried to finish the install. The error message popped up again. I could not find anything else running that was a monitoring program. I clicked ok, and the install finished. When I opened the program and tried to play back one of the recordings I needed to listen to I got the following: "Could not load the recording for playback (0x80040154). I looked up the error message and it seems to be a monitoring error but I am at a loss as to what is running that could conflict with the Player.
I am not very technical minded and apologize if this is a relatively simple problem but I could really use some advice. I've tried to uninstall and reinstall with no luck. I get the same "monitoring systems error".